Terms of Service

1. Agreement to Terms

Welcome to Haraka. These Terms of Service ("Terms") constitute a legally binding agreement between you and Haraka ("we," "us," or "our") governing your access to and use of our fitness and wellness booking platform, including our website, mobile applications, and related services (collectively, the "Platform").

By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services. We reserve the right to modify these Terms at any time, and your continued use of the Platform constitutes acceptance of such modifications.

2. Eligibility and Account Registration

2.1 Eligibility

You must be at least 18 years of age to use our Platform. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

2.2 Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use or security breach

You may not transfer, sell, or share your account with others. We reserve the right to suspend or terminate accounts that violate these Terms.

2.3 Account Termination

You may close your account at any time by contacting us at [email protected]. We may suspend or terminate your account if you breach these Terms or engage in fraudulent, abusive, or illegal activity.

3. Platform Services

3.1 Service Description

Haraka provides a marketplace platform that enables users to:

• Search and compare gyms, fitness facilities, and wellness centers across the UAE
• Book gym memberships, day passes, and fitness classes
• Connect with personal trainers and wellness professionals
• Purchase supplements, recovery products, and meal plans
• Manage bookings, memberships, and fitness activities
• Access corporate wellness programs

3.2 Third-Party Providers

Haraka acts as an intermediary connecting you with third-party gyms, trainers, and wellness providers ("Partners"). While we facilitate bookings and payments, the actual services are provided by our Partners. We are not responsible for the quality, safety, or legality of services provided by Partners.

3.3 Service Availability

We strive to maintain Platform availability but do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue any aspect of the Platform at any time without liability. Scheduled maintenance will be communicated when possible.

4. Bookings and Payments

4.1 Booking Process

When you make a booking through our Platform, you enter into a contract with the Partner providing the service. You agree to honor all bookings and comply with the Partner's policies and rules.

4.2 Pricing and Payment

All prices are displayed in UAE Dirhams (AED) and include applicable taxes unless otherwise stated. You agree to:

• Pay all fees and charges associated with your bookings
• Provide valid payment information
• Authorize us to charge your payment method for all purchases
• Pay any additional fees charged by your payment provider

Payments are processed securely through third-party payment processors. We do not store your complete payment card information on our servers.

4.3 Price Changes

Partners may change their prices at any time. The price displayed at the time of booking is the price you will be charged, except in cases of obvious pricing errors.

4.4 Booking Confirmation

You will receive a booking confirmation via email and/or SMS. Please verify all details and contact us immediately if there are any errors.

4.5 Cancellations and Refunds

Cancellation and refund policies vary by Partner and service type. Please refer to our Refund & Cancellation Policy for detailed information.

5. User Conduct and Responsibilities

5.1 Acceptable Use

You agree to use the Platform only for lawful purposes. You will not:

• Violate any applicable laws, regulations, or third-party rights
• Impersonate any person or entity or misrepresent your affiliation
• Use the Platform for fraudulent or malicious purposes
• Interfere with or disrupt the Platform or servers
• Attempt to gain unauthorized access to any part of the Platform
• Use automated systems (bots, scrapers) without permission
• Upload viruses, malware, or harmful code
• Harass, threaten, or abuse other users or Partners
• Post false, misleading, or defamatory content
• Reverse engineer or attempt to extract source code

5.2 Facility Rules

When visiting Partner facilities, you must comply with their rules, policies, and safety guidelines. Failure to do so may result in denial of service and forfeiture of fees.

5.3 Health and Safety

You are solely responsible for determining whether you are physically and medically fit to participate in fitness activities. Consult with a healthcare professional before starting any new exercise program. You assume all risks associated with your use of Partner facilities and services.

5.4 User Content

If you submit reviews, comments, or other content to the Platform, you grant us a worldwide, royalty-free, perpetual license to use, display, and distribute such content. You represent that you own or have rights to any content you submit and that it does not violate any laws or third-party rights.

6. Intellectual Property Rights

6.1 Platform Content

All content on the Platform, including text, graphics, logos, images, software, and design elements, is owned by Haraka or our licensors and protected by intellectual property laws. You may not copy, modify, distribute, sell, or exploit any Platform content without our written permission.

6.2 Trademarks

Haraka, our logo, and related marks are trademarks of Haraka. Partner names and logos are trademarks of their respective owners. You may not use any trademarks without prior written consent.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

7. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not guarantee the accuracy, completeness, or reliability of any content or information provided by Partners.

You acknowledge that we are not responsible for the conduct, services, or facilities provided by Partners. Any reliance on information or services obtained through the Platform is at your own risk.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HARAKA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR AED 500, WHICHEVER IS GREATER.

We are not liable for any injuries, losses, or damages resulting from your use of Partner facilities or services, including personal injury, property damage, or death. You use Partner facilities at your own risk.

9. Indemnification

You agree to indemnify, defend, and hold harmless Haraka and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Platform or services
• Your violation of these Terms
• Your violation of any rights of another party
• Your conduct at Partner facilities
• Any content you submit to the Platform

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

10.2 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at [email protected] to seek an informal resolution. We will work in good faith to resolve any disputes.

10.3 Jurisdiction

Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

11. Partner Relationships

Haraka maintains partnerships with gyms, fitness facilities, personal trainers, and wellness providers. We verify Partners to the best of our ability but do not guarantee their qualifications, certifications, or service quality. You are responsible for conducting your own due diligence.

Partners are independent contractors and not employees or agents of Haraka. We are not responsible for their acts, omissions, or services.

12. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Platform, you consent to our privacy practices as described in the Privacy Policy.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Platform and may close your account.

14. Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

15. Entire Agreement

These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and Haraka regarding your use of the Platform and supersede all prior agreements and understandings.

16. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this section is void.

17. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us: