1. Introduction

Welcome to Haraka. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fitness and wellness booking platform operating across the United Arab Emirates.

By accessing or using Haraka's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Name, email address, and phone number
Account credentials (username and password)
Payment information (processed securely through third-party payment processors)
Profile information (age, fitness goals, preferences)
Booking and membership history
Communication preferences

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages viewed, features used, time spent on platform)
Location data (with your consent, to show nearby gyms and facilities)
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

Gym partners and fitness facilities you book through our platform
Personal trainers you connect with
Payment processors
Social media platforms (if you choose to connect your accounts)

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services
To process your bookings and memberships
To communicate with you about your account and bookings
To send you updates, marketing communications, and promotional offers (with your consent)
To personalize your experience and recommend suitable gyms and trainers
To process payments and prevent fraud
To respond to your inquiries and provide customer support
To analyze usage patterns and improve our platform
To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information with:

4.1 Gym Partners and Trainers

When you make a booking, we share necessary information (name, contact details, booking details) with the relevant gym or personal trainer to fulfill your reservation.

4.2 Service Providers

We work with third-party service providers who assist us with payment processing, email delivery, analytics, customer support, and other business operations. These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security audits and updates
Staff training on data protection
Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Data Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your personal information
Withdrawal of Consent: Withdraw consent for marketing communications at any time
Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at [email protected] or call us at +971 50 655 3505.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Understand how you use our platform
Provide personalized content and recommendations
Analyze traffic and usage patterns
Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it. Typically, we retain:

Account information: Duration of account plus 3 years
Booking and payment records: 7 years for accounting and legal purposes
Marketing communications: Until you unsubscribe
Usage data: Anonymized after 2 years

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

11. Third-Party Links

Our platform may contain links to third-party websites, including gym partner websites and social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Haraka

Email: [email protected]

Phone: +971 50 655 3505

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GST

This Privacy Policy is governed by the laws of the United Arab Emirates. By using our services, you consent to the collection and use of your information as described in this policy.